Proof of identity checks at Spinbit help protect your account, payments and withdrawals. If your documents are rejected, the problem is often a missing detail, an unclear image or a mismatch in your registration information. This guide explains how to prepare a fresh submission, what to check before uploading, and how to contact support when the issue remains. It also covers bonus access, including the spinbit free spins bonus, for players aged 18+.

Start with the exact reason for rejection

A rejected document does not always mean your account has a serious problem. Spinbit may decline an upload because the image is cropped, the text is difficult to read, the document has expired or the information does not match your account. Read the message in your account carefully before sending another file. Repeatedly uploading the same image can delay the review rather than solve it.

Check your account details first

Compare your registered name, date of birth and address with the document. Use your full legal name, including middle names where they appear on your identification. Your address should include the complete street details and postcode. If you recently moved, update the account only through the proper support process instead of submitting documents with different information and hoping the mismatch will be overlooked.

Prepare an acceptable identity document

Spinbit requires a government-issued identity document for the identity part of verification. The copy must be complete, clear and easy to inspect. Documents should use Latin or Cyrillic script. A passport or another accepted government ID is usually easier to photograph than a document with many small fields, but the key requirement is that every relevant detail can be read.

Use this quick check before uploading your identity document:

• Photograph the entire document, including all corners and edges.
• Use bright, even lighting without glare across the photograph or text.
• Keep the camera still and make sure the image is sharp.
• Upload an unedited file in an accepted format rather than a screenshot.
• Check that the document is current and the name matches your account.

Fix proof of address and payment evidence

Identity verification can involve more than one document. Spinbit may ask for proof of address and proof that a payment method belongs to you. For proof of address, accepted examples include a bank statement from a licensed traditional bank, a utility bill, phone bill, credit card statement or mortgage statement. The document should show your full name, address, postcode, issuer logo and issue date.

The published guidance gives different age limits for address documents: the AML policy refers to documents no older than three months, while Help Centre guidance refers to the last 180 days. To avoid a preventable rejection, use a recent document issued within three months whenever possible. Neobank and fintech-app statements are excluded from the stated bank-statement options.

Understand Spinbit wagering requirements during verification

Verification and bonuses can overlap, so check the status of any promotion before requesting a withdrawal. The welcome package offers up to NZ$3,000 and 150 free spins across three deposits, with each deposit requiring at least NZ$30. Spinbit wagering requirements are published as 40x, but the official promotion page and bonus terms disagree about whether match-bonus wagering applies to the deposit plus bonus or the bonus amount alone.

Only one bonus can be active at a time, and withdrawing while a bonus is active forfeits that bonus and its winnings. Cash balance is played first. Pokies contribute 100% of the bet towards wagering, while other games contribute 10%. These rules make it sensible to resolve verification before depositing again or activating another offer.

Do not confuse a document hold with a bonus restriction

An account can be waiting for documents while a bonus remains active. Read the bonus status and the verification message separately. The terms also set different maximum-bet figures in different places, so avoid relying on a remembered number while wagering. If the account displays a specific restriction, save a screenshot and ask support to confirm it in writing.

Contact support with a complete request

If a correctly prepared document is rejected, contact Spinbit support through live chat or the listed email address, support@spinbit.co.nz. Include your account email, the document type, the rejection message and the time of your latest upload. Do not send sensitive documents to an unrelated address or create a second account to bypass the review.

A concise request usually gets a clearer answer when it contains these details:

1. State which verification step failed and quote the exact error message.
2. Explain whether the document was uploaded through My Account, Verification.
3. Ask which specific detail needs correction before you upload again.
4. Request confirmation of the accepted file type and document age.
5. Keep the reply and any ticket number for your records.

Support can also clarify payment ownership rules. Spinbit requires deposits and payment methods to belong to the account holder, and withdrawals generally follow the same-method principle. Crypto deposits must be withdrawn in crypto. A complete support request is especially useful if a bank, card or e-wallet name differs from the name on your Spinbit profile.

Know the review and withdrawal checks

Spinbit may request enhanced checks in higher-risk cases, including a liveness check, source-of-funds information or source-of-wealth evidence. This does not automatically mean wrongdoing; it is part of account monitoring. A large win above $10,000 in one day can trigger an anti-fraud review, so keep payment records and answer document requests accurately.

For broader context about safer play and support, Spinbit links to gambling information. Its responsible-gambling tools include deposit, loss and wager limits, time-outs and self-exclusion. The Gambling Helpline is 0800 654 655. These options are available alongside the 18+ requirement.

Final steps for a smoother Spinbit verification

Use one clear, recent document at a time, match every detail to your account and read the rejection message before uploading again. Keep your payment evidence complete, avoid duplicate accounts and ask support to explain conflicting requirements. Once verification is approved, check bonus terms before activating a spinbit promocode or claiming a spinbit free spins bonus. Spinbit works in a browser on mobile and desktop, while a native spinbit android app is unconfirmed. Careful preparation gives your account and withdrawals the clearest path forward.